• Home
  • Business Email Course
  • English Lessons
  • Design of Online Courses
  • Testimonials
  • Contact us!
  • Prices
  • More
    • Home
    • Business Email Course
    • English Lessons
    • Design of Online Courses
    • Testimonials
    • Contact us!
    • Prices
  • Home
  • Business Email Course
  • English Lessons
  • Design of Online Courses
  • Testimonials
  • Contact us!
  • Prices

Course Contents

Topic 11: Being diplomatic!

Eight steps that help you get what you want without upsetting the person you are writing to!

Topic 12: Emails of Enquiry

We often need information from a business or a client. Knowing how to write effective first emails of enquiry will leave a good impression and ensure you find out what you need to know. We look, here, at the structure of these kinds of emails, key phrases, and how to make indirect questions.

Topic 13: Replying to an Email of Enquiry

Create a good impression by writing clear replies to enquiry emails. Here, we look at structure, key phrases, and how to write lists.

Topic 14: Tense Review

Knowing when to use the Present Perfect and Past Simple will result in your message being crystal clear!

Topic 15: Emails of Complaint

Sometimes, we need to complain. Here, we look at how to do it effectively and - when needed - diplomatically!

Topic 16: Replying to an Email of Complaint

How you reply to an email fo complaint could determine whether or not you will keep your client. Knowing how to structure your reply and which phrases to use will help you do this.

Topic 17: A Review of the Narrative Tenses

We often need to use narrative tenses when telling our reader what happened, when it happened, what had happened before that, and what was going on when it happened.

Topic 18: Linking Words - Part 1

Here, we learn how to properly connect ideas within emails through the use of linking words. In this section, we look at words that show cause and (unexpected) effect, give additional information, express similarity, and show emphasis.

Topic 19: Linking Words - Part 2

We focus on more linking words: those that express contrast, order information, and show conditionality.

Topic 20: A Case Study

We revise everything we have looked at on the course by working our way through a case study. The final assignment is a challenging email!

Back to 'Business Emails in English'

Copyright © 2025 SIA LFI - All Rights Reserved.


Powered by GoDaddy

Cookie Policy

This website uses cookies. By continuing to use this site, you accept our use of cookies.

Accept & Close