Course Contents

Eight steps that help you get what you want without upsetting the person you are writing to!

We often need information from a business or a client. Knowing how to write effective first emails of enquiry will leave a good impression and ensure you find out what you need to know. We look, here, at the structure of these kinds of emails, key phrases, and how to make indirect questions.

Create a good impression by writing clear replies to enquiry emails. Here, we look at structure, key phrases, and how to write lists.

Knowing when to use the Present Perfect and Past Simple will result in your message being crystal clear!

Sometimes, we need to complain. Here, we look at how to do it effectively and - when needed - diplomatically!

How you reply to an email fo complaint could determine whether or not you will keep your client. Knowing how to structure your reply and which phrases to use will help you do this.

We often need to use narrative tenses when telling our reader what happened, when it happened, what had happened before that, and what was going on when it happened.

Here, we learn how to properly connect ideas within emails through the use of linking words. In this section, we look at words that show cause and (unexpected) effect, give additional information, express similarity, and show emphasis.

We focus on more linking words: those that express contrast, order information, and show conditionality.

We revise everything we have looked at on the course by working our way through a case study. The final assignment is a challenging email!